A companion app for a feature-rich thermostat should just work better. Many times when opening the app, it’ll display information from hours prior, and the only way to get accurate, real-time information is to force close the app then reopen it. The app should refresh upon open, displaying the proper temperature inside and out, and the proper settings, as well as confirming whether the geofencing feature is working properly. While I’m sure the developers meant well, many of the core functions don’t work well in the app, leading to forced restarts just to check in on the temperature of the home while I’m at the office. The thermostat has several great features which allow us to have total control over our system, but the app’s bugginess makes the whole ecosystem feel clunky and unpolished. We recently installed a completely new heating and cooling system, controlled by a feature-rich Honewell t10 thermostat. Smart thermostats have become the standard, but they’re often only as good as their companion apps. Shopping for the perfect thermostat for your home leaves a lot of options these days. At your convenience, please give us a call we are available over the phone, please call us at 1-85, our hours in Central Standard Time are from 8am-7pm Monday through Friday, and 8am-6pm Saturday and 9am-6pm Sunday. There may be some troubleshooting we can do to get that sorted out. Hi Dalex2012! We appreciate you taking the time to rate our Honeywell Homes app.
Please fix the bugs soon, its a great app when it actually works. Do not need the bells and whistles, just app the works because it used to. Obviously something got messed up on the updates, I wish they leave the app alone, I understand that it is necessary for security purposes but sometimes if it ain’t broke don’t fix it. Also, I did not change any of the settings in the app nor the thermostats and the only thing that I change constantly is the temp and schedule which I used to do all the time and the app always follows the schedule. Also, before when I click and adjust the temp, it will give me an option to either hold for a period of time, hold temporarily or remove hold, now it does not do that all the time, sometimes I click out of the main page where you adjust the temp and go back and it will show up, most of the time I have to close the app out a few times to be able to get these options to show up. Now, the schedule won’t change until you go to the app and close it, open it again and maybe if you are lucky it will show “following schedule”, otherwise, you have to close and reopen the app several times. I used to be able to change it and it will follow the schedule properly (or even if I leave the schedule alone). Like what the others are experiencing, the scheduling function has been a nightmare since.
MONEYWELL APP UPDATE
They have updated this app recently, maybe the 2nd to the last update basically messed this app up. You can also reach us through Twitter or Facebook under Honeywell Home. when you have a moment, contact us at 1-85, or through live chat at. We would be grateful for an opportunity to help you sort this out. Hi there, we always hope that customers are satisfied with our products and service so it's disappointing that this wasn't the case for you. Not the kind of product behavior and customer support I expected. It is now Friday December 4, 1:30 pm central standard time and have been on hold on phone with customer support for 1 hour and 55 minutes with no indication when they will get to me or if there is even anyone at the office. Not supposed to be this difficult to work with an app. Saw new version yesterday and downloaded it but same issue.
I have tried deleting the app, backup data, reset thermostat to factory settings, nothing seems to help get the app to add the device. iPhone setting shows it available but no options from there. App gets to point to select network name and then nothing.
MONEYWELL APP INSTALL
I cannot get through the install process. Decided to delete one of the thermostats from app and add it again. Checked for new updates but none available last week. Then last week noticed app no longer gave correct status readings ( showed units running when in fact they were off, and current and set temperature values were reversed).
MONEYWELL APP PRO
I have two T6 Pro thermostats that have bee functioning flawlessly with the Honeywell Lyric app for last two years.
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